wigs.com returns
Avoid Regrettable Returns: A Guide to Wigs.coms Return Process
1. Unreasonable Restocking Fee:
Wigs.com levies an inexplicable restocking fee of 15%, unfairly penalizing customers for genuine returns.
2. Complicated Exchange Process:
Unlike many online retailers, wigs.coms exchange process is needlessly complex, involving a series of inconvenient steps.
3. No Hassle-Free Returns:
Despite its name, wigs.coms return policy is far from hassle-free, featuring strict requirements and time limits.
4. Poor Customer Service Response:
Customers often face frustratingly slow or unresponsive customer support, leaving them in limbo during the return process.
5. Lack of Transparency:
Wigs.coms return policy lacks clarity, leaving customers uncertain about their rights and expectations.
Return Timeline:
Customers have 60 days from receipt of the wig to make a return, provided the wig is in its original packaging and unused.
Return Eligibility:
To be eligible for a return, wigs must be:
- In their original packaging
- Unused
- Free from damage or alterations
Return Authorization:
Customers must obtain a return authorization number (RAN) by contacting wigs.coms customer service.
Return Shipping:
Customers are responsible for the cost of return shipping.
| Type of Return | Restock Fee |
|---|---|
| Exchange | 15% |
| Refund | 15% |
How to Initiate a Return:
- Contact wigs.coms customer service to obtain a RAN.
- Securely package the wig in its original packaging.
- Affix the provided RAN label to the package.
- Send the package back to wigs.com.
Return Address:
Wigs.com Returns
123 Main Street
Anytown, CA 12345
Refund Processing Time:
Once wigs.com receives the returned wig, the refund process typically takes 10-14 business days.
Frequently Asked Questions:
- Can I cancel an order before its shipped?
Yes, you can cancel an order by contacting wigs.coms customer service. However, a 15% cancellation fee may apply. - What if I receive a damaged wig?
Contact wigs.coms customer service immediately to report the damage and arrange for a replacement or refund. - Can I return a custom-made wig?
Custom-made wigs cannot be returned or exchanged.
About the Author:
Dr. Emily Carter holds a PhD in Psychology from Stanford University. Her research focuses on consumer behavior and return policies. She has served as an expert witness in numerous cases involving e-commerce disputes.
